"That question is so simple, I'll let my chauffeur answer it."
Harry, Einstein's chauffeur, after delivering a perfect lecture on relativity
Einstein's chauffeur Harry heard the same lectures so many times he could deliver them himself. One day, they switched places. Harry gave the talk. Einstein sat in the back wearing the cap.
Salesforce calls their AI "Einstein." They call their agents "Agentforce." Big branding. Big promises. Big invoices.
Harry is the one who actually knows your org. Every custom object, every automation, every line of Apex, every integration, every piece of technical debt nobody remembers creating.